Introduction
These Terms of Use (“Terms”) govern your access to and use of the Stratavor platform and related services (the “Service”) provided by Stratavor Limited, an Irish company (“Stratavor”, “we”, “our”, or “us”).
By creating an account, connecting an integration, or otherwise using the Service, you agree to be bound by these Terms on your own behalf or on behalf of your organisation. If you accept these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.
1. Definitions
- Agreement: these Terms and any incorporated policies, addenda, order forms, or statements of work.
- Customer, you, your: the organisation or individual accepting these Terms.
- Invited user: any person you authorise to access your tenant or data.
- Service / software: Stratavor’s web applications, APIs, integrations, reporting engines, and documentation.
- Customer data: any data you or invited users connect, upload, import, or provide to the Service.
- Confidential information: non-public information designated or reasonably understood as confidential.
- Intellectual property rights: all intellectual property rights worldwide.
- Subscription: your paid plan as specified during ordering or in an order form.
2. Scope and Changes
2.1 Scope. These Terms apply to all use of the Service, including beta features, AI-assisted features, and integrations.
2.2 Updates. We may update these Terms or the Service from time to time. Material changes will be notified by email or in-product notice.
3. Accounts, Invited Users, and Access
3.1 Tenant ownership. You control access within your tenant and remain responsible for invited users.
3.2 Credentials. Login credentials must be kept confidential; suspected compromise must be reported promptly.
3.3 Acceptable use. You agree not to copy, reverse-engineer, resell, misuse, or interfere with the Service.
3.4 Fair use. Reasonable technical limits may apply and will be communicated when material.
4. Subscriptions, Billing, and Taxes
4.1 Fees. Fees are billed in advance and subscriptions auto-renew unless cancelled.
4.2 Payment. Invoices are due upon receipt; you are responsible for applicable taxes.
4.3 Price changes. Pricing adjustments will be notified in advance.
4.4 Discounts. Discounts may be withdrawn if payment obligations are not met.
5. Third-Party Integrations and Customer Data
5.1 Authorised access. You authorise access to third-party systems solely to provide the Service.
5.2 Ownership. You retain ownership of customer data; Stratavor receives a limited licence to process it.
5.3 Third-party terms. Use of third-party services is governed by their terms.
5.4 Backups. You are responsible for maintaining your own data backups.
6. AI-Assisted Features
6.1 Nature of outputs. AI outputs are informational only and not professional advice.
6.2 Verification. You are responsible for reviewing AI-generated content.
6.3 Data handling. Customer data is not used to train third-party foundation models.
7. Security, Privacy, and Data Protection
7.1 Security. We implement measures appropriate to risk; no system is 100% secure.
7.2 Privacy Policy. Our Privacy Policy explains data collection and processing.
7.3 DPA. Our Data Processing Agreement applies where we process personal data on your behalf.
7.4 Confidentiality. Each party will protect the other’s confidential information.
8. Service Availability and Support
8.1 Availability. We aim for high availability but may perform maintenance.
8.2 Support. Contact support@stratavor.com for unresolved issues.
9. Intellectual Property
9.1 Stratavor IP. Stratavor owns all IP in the Service.
9.2 Customer data. You warrant rights to supply and authorise processing.
9.3 Feedback. Feedback may be used without obligation.
10. Warranties and Disclaimers
The Service is provided “as is” and “as available” without warranties.
11. Indemnity
You agree to indemnify Stratavor for claims arising from misuse or breach of these Terms.
12. Termination
Either party may terminate for convenience with 30 days’ notice. We may suspend or terminate for breach or non-payment.
13. Limitation of Liability
Liability is capped at fees paid in the prior 12 months, to the maximum extent permitted by law.
14. Governing Law
These Terms are governed by the laws of Ireland and subject to Irish courts.
15. Beta Features
Beta or preview features are provided without warranty and may be withdrawn.
16. Notices and Assignment
Notices are delivered by email. Assignment requires consent, except to affiliates or acquirers.
17. Entire Agreement
These Terms, together with incorporated policies and order forms, constitute the entire agreement between you and Stratavor.